Your tokens
Tokens are the points that you earn in Arcade. You spend them in the Rewards store, or you cash them out for money. Use this page to check your balance, find a token transaction, and give tokens to a colleague.
To learn where tokens come from and what they cost your organization, read Tokens, games, and rewards.
Check your balance
Section titled “Check your balance”Your balance shows at the top of the app. A game prize goes into your balance only when the game pays it. Before that time, the game can show the prize in Total Won. Read Why didn’t I get my tokens?
See your token history
Section titled “See your token history”Go to RewardsActivity.
Some rows are not clear at first:
- Chest Received means that you got a chest. This row adds no tokens. If the chest holds tokens, they show in a new Tokens Received row when you open the chest. To open your chests, go to Games.
- Store Purchase is a reward or a cash out that you bought. To follow its delivery, go to the Purchases tab. Read See your purchases.
- Tokens Removed means that your organization took tokens back from your balance. The row can show the reason.
Give tokens to a colleague
Section titled “Give tokens to a colleague”Open the profile of the person, and select Give Tokens. For each step, read Give recognition and tokens.
The source under FUND FROM decides whose tokens you give:
- Personal Account gives your own tokens. Your balance goes down, and your Activity tab shows a Tokens Given row.
- Company Budget or Company Account gives company tokens. Your balance does not change. You see this source only when your organization gives you a company budget.
See the token history of a person that you manage
Section titled “See the token history of a person that you manage”When a person asks where their tokens went, a manager can look at the record of that person.
Open the profile of the person, and select Transactions or Reward history in the Profile actions menu. Reward history is the list that the person sees on their Activity tab.
To give tokens to many people, or to remove tokens from a person, read Learners.
Good to know
Section titled “Good to know”- Arcade locks the account of a learner who does not sign in for 90 days. When an account stays locked for 30 days, Arcade removes all of its tokens. To unlock your account, speak to your manager.