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I bought a reward. Where is it, and how do I use it?

ForLearners

Your reward is on the Purchases tab of Rewards. Arcade sends a gift card from the store as a redemption link. Select Redeem Now on the card of the reward to open it in your web browser.

Open your reward

Section titled “Open your reward”

After the purchase, the app shows View reward now if the reward has a link. Arcade also sends you a notification when it delivers the reward.

The redemption page asks for your email address. Enter an address that you have access to. If you open the reward again after you redeem it, the page sends a verification code to that address.

The Redeem Now button stays on the card, so you can open the reward again later.

If you cannot find or open your reward

Section titled “If you cannot find or open your reward”

The app showed an error after you selected Redeem reward

Section titled “The app showed an error after you selected Redeem reward”

The app shows “Something went wrong”. This error can occur after Arcade takes your tokens. Before you try again, do these steps:

  1. Select Close. Do not select Try again. Try again does not load your balance again.
  2. Open the same reward again. YOUR BALANCE shows your balance now.
  3. Compare this balance with your balance before the purchase.

If your balance did not go down, Arcade did not take your tokens. You can buy the reward again.

If your balance changed by a different amount, or you are not sure, do not buy the reward again. Speak to Arcade support first.

If your balance went down by the price of the reward, do not buy the reward again. Each purchase takes tokens. Arcade keeps the purchase and tries again automatically to send the reward. You can get a notification that Arcade delivered the reward, or that the delivery failed. This purchase does not show on the Purchases tab before or after the reward arrives.

To get the reward, speak to Arcade support. Tell them the reward, the amount, and the date of the purchase.

The card does not show Redeem Now

Section titled “The card does not show Redeem Now”

The app shows Redeem Now only when the reward has a link and the purchase did not fail. Without the button, the app has no link for you to open. Speak to Arcade support, and tell them the reward and the date on the card.

Can I cancel a reward or get a refund?

Section titled “Can I cancel a reward or get a refund?”

You cannot cancel a purchase after you select Redeem reward. Arcade takes the tokens from your balance before it sends the reward. If the delivery fails, Arcade does not give back the tokens automatically. To ask about the tokens of a failed purchase, speak to Arcade support.

Next steps

Section titled “Next steps”