Sign in to Arcade
You use one Arcade account on the web and in the mobile app. The first sign-in depends on how your organization added you: with an invitation email or with a community code.
Choose how to sign in
Section titled “Choose how to sign in”| You have | Do this |
|---|---|
| A password, because you signed in before | Select Login. |
| An email with the subject “Organization has invited you to join Arcade” | Accept the invitation. |
| A community code from your organization | Activate a new account. |
| No password, no invitation, and no code | Reset your password with the email address that your organization has for you. |
Accept an invitation
Section titled “Accept an invitation”Select the link in the invitation email, and set a password. Arcade signs you in. For what Arcade asks next, see Finish your first sign-in.
The invitation link is valid for 14 days. You can open it again until you set your password. If you do not sign in, Arcade sends up to five reminder emails, each with a new link. A new email replaces the link in the earlier emails, so always use the newest email.
If the invitation does not arrive, reset your password instead. The link in that email also lets you set a password.
Activate a new account
Section titled “Activate a new account”Some organizations give their people a community code in place of an invitation.
- On Welcome to Arcade AI, select Activate Account.
- Enter the community code from your organization.
- Enter the email address that your organization has for you. If the screen asks for a Unique Identifier, enter the identifier from your organization. Arcade then asks for an email address for your account.
- Set a password.
Arcade activates the account and signs you in.
If Arcade shows “Email not found. Please check and try again.”, Arcade does not have that email address in the organization of the code. See I can’t sign in.
If Arcade shows “This account is already set up — please sign in instead.”, your account is active. If you do not know the password, reset it.
Reset your password
Section titled “Reset your password”- On the Log in form, select Forgot Password?, and enter your email address.
- Select the link in the email from Arcade. The link is valid for one hour.
- Set a new password.
Arcade signs you in with the new password. To keep your old password, select I’ll do this later instead.
Arcade shows Check your email for each address that you enter, also for an address that has no account. If the email does not arrive, see I can’t sign in.
If a link shows “This link has already been used or has expired.”, Arcade opens the Reset Password form. Enter your email address again to get a new link.
Finish your first sign-in
Section titled “Finish your first sign-in”After you sign in, Arcade can ask for these items before you start:
- Your profile. The first time, Arcade asks for the details that your profile does not have yet. These are a picture, your birthday, your work anniversary, and a personal email address or a phone number. You can change your profile later.
- Updated terms. When Arcade changes its terms, you must accept them before you continue.
- Your email address. Arcade can ask you to verify it with a 6-digit code.
Good to know
Section titled “Good to know”- A password must have at least 10 characters, an uppercase letter, a lowercase letter, and a special character from this set:
!@#$%^&*()_+. Other characters, for example-or., do not count as special characters. - Arcade locks a Learner account after 90 days without a sign-in. Ask your manager or your admin to unlock it. See Your account is locked.
- If you open a link to an Arcade page when you are not signed in, Arcade opens the Home tab after you sign in. Open the link again.