Why does the AI not hear me, start too early, or end my session?
Usually, the AI did not receive your voice, or a pause in your answer ended your turn. When you do not speak for about 1 minute, the AI ends the session. To stop for a customer, pause the session. You keep your progress.
The AI does not hear you
Section titled “The AI does not hear you”The AI hears you when the status below the AI shows Listening…. When it is your turn and Arcade does not hear your voice for 2 seconds, the microphone icon turns yellow.
- Wait for the AI to speak first. While the status shows Starting session… or AI Coach is speaking…, the AI can miss your words.
- If Arcade shows Microphone access needed or Microphone blocked, allow the microphone. Refer to Fix a blocked microphone.
- Make sure that your microphone is on. Speak near your device.
- Practice in a quiet place. The AI can hear a TV or other people as words, and then asks you to repeat.
The AI starts before you finish
Section titled “The AI starts before you finish”The AI takes its turn when you are silent for a moment. It waits a short time, so a natural pause usually does not end your turn. A long pause in the middle of a sentence can end it.
- If the AI starts too early, wait for Listening…. Then say the rest of your answer.
- In an AI Training, if the coach asks for an answer that you gave, say that you already answered. The coach continues.
The session ended early
Section titled “The session ended early”The summary shows Session ended early, and the text below it tells you why:
| The summary says | What happened | What to do |
|---|---|---|
| “The coach couldn’t hear you, so it wrapped up.” | After about 30 seconds of silence, the AI asked if you were there. After about 1 minute, it ended the session. If the AI hears only noise from you, it can also end the session. | Answer when the AI asks if you are there. To stop for some minutes, pause the session. |
| “The connection to the AI was lost.” | — | Run the network check. |
| “You ended the session before the coach wrapped up.” | You selected End session now. | To stop and continue later, select Save & exit. |
Usually, Arcade keeps what you did. If Arcade could not send the session for feedback, the summary tells you. If the AI ended the session by mistake, tell your manager or Arcade support.
Pause for a customer
Section titled “Pause for a customer”When you pause, the AI and the timer stop, and the AI does not end the session. If you paused while the AI spoke, it says its last question or instruction again.
Keep the session screen open during the pause. If you close it, Arcade can end the session after a few minutes.
To stop for a longer time, select Leave session, then Save & exit. You can continue the session from the Train tab for 24 hours. Save & exit is available after 30 seconds, if you spoke at least one time. Refer to Continue a paused session.
Change the language, or ask the AI to repeat
Section titled “Change the language, or ask the AI to repeat”- The session starts in the language of the step. To change the language, ask the AI, or speak in the new language. The AI starts the current step again in that language.
- You can ask the AI to repeat or translate what it said. You must still give your own answer before the session continues.