Glossary
The words that Arcade and these docs use, each with a link to the page that tells you more.
- AI credits: The balance that pays for the AI practice sessions of your organization. Arcade bills one credit for each whole minute of an AI session. AI credits are not tokens. See AI credits.
- AI practice session: A live voice conversation with an AI. AI Training, AI Roleplay, and Quick Play are AI practice sessions. See AI practice sessions.
- AI Roleplay: An AI practice session in which the AI plays a customer. See How AI roleplays work.
- AI Training: An AI practice session with an AI coach, who teaches one idea at a time. See AI practice sessions.
- Assessment: The review of a session that Arcade does after the session ends. While it runs, the step shows ASSESSING. It usually takes 1 to 5 minutes. See How AI scoring works.
- Certification: A step of a pathway that checks what you know. You answer questions, and the AI grades each answer. See Why did I fail the certification?.
- Coaching session: A session in which a coach, usually a manager, works with a person of the team, with a guide of short steps. The coach starts and runs the session. In person, it runs on the device of the coach. See How coaching works.
- Community code: A code that some organizations give you to activate your Arcade account. See Sign in to Arcade.
- Completed: A step is complete when Arcade approves a session of it. A pathway is complete when all of its published steps are complete. See Pathways, skills, and certifications.
- Customer success manager: The person at Arcade who works with your organization. See Contact your customer success manager.
- Draft: A pathway or an interaction that learners cannot see. A new interaction starts as a draft, also in a published pathway. See From draft to learner.
- Ended early: A session that stopped before its end: you ended it, the connection stopped, or the AI could not hear you. See Why didn’t my session count?.
- Game: A competition that your company runs, with prizes for your results at work. See Tokens, games, and rewards.
- Interaction: The word that Manage uses for one step of a pathway, for example a lesson, an AI Roleplay, or a certification. See Edit a pathway.
- Lesson: A step that you do at your own speed, with short cards and quizzes. Some lessons also record a short spoken answer. See Do a lesson.
- Live Practice: A live session with a partner. Arcade puts you in a queue and finds a partner for you. See Complete a pathway.
- Network check: A page that tests many of the connections that Arcade uses. It gives a report for your IT team, and it opens without a sign-in. See Check your network.
- Pathway: A series of training steps that your organization assigns to you. You do the steps in order. See Pathways, skills, and certifications.
- Published: A pathway or an interaction that is ready for learners. Learners see a published pathway only after a manager assigns it to them. See From draft to learner.
- Quick Play: A short AI practice session of about 3 minutes. You can do a limited number of plays each day. See AI practice sessions.
- Recognition star: A message of thanks that you give to a colleague. See Give recognition and tokens.
- Role: The level of access that your organization gives you, for example Learner or Team Manager. Your role decides which tabs and pages you see. See Roles and access.
- Session too short: A session with too little conversation, or with spoken answers that are too short. Arcade does not assess it, so do the session again. See Why didn’t my session count?.
- Skill: An ability that your sessions and certifications score. Your profile shows your skills. See Pathways, skills, and certifications.
- Step: One item of a pathway, for example a lesson, an AI Training, an AI Roleplay, a Live Practice, a coaching session, or a certification. See Complete a pathway.
- Streak: The number of days in a row that you signed in, or that you answered the daily quiz correctly. See Daily quiz and streaks.
- Token: The points that you get in Arcade and spend in the rewards store. See Your tokens.